MOTOMAN OPPORTUNITY
Job Title: Regional Support Specialist
Wixom, Michigan Area
SUMMARY
Under indirect supervision, provides customer service in the areas of counseling,
installation, repair, maintenance and modifications of a wide variety of robotic
systems and devices.
ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.
Must be able to travel. Must have a valid driver's license and full coverage automobile
insurance.
Perform preventative and emergency repair procedures, completing required reports
and satisfying customer needs through practical field experience and in-depth company
training programs.
Assume the principle responsibility for providing technical support for all less
experienced personnel in a geographic area.
Complete Field Service Technician and Service Application Technician qualifications.
Responsible for safety (in house and at customer site.) In-depth troubleshooting
of broad range of robotic systems, preventative maintenance of robots/controllers/
related equipment.
In-depth repair of robots, controllers and related equipment.
In-depth phone support of troubleshooting/repair issues.
Continue to refine customer relation skills.
Provide technical training to Field Service Technicians and Service Application Technicians.
Take direction for service trips from Field Support Dispatcher.
Generate and follow up on service trip reports.
Take spare parts orders.
Communicate, attack and resolve safety/service related issues via verbal and written
reports.
Coordinate service support efforts with Regional Sales Managers.
Responsible for servicing customer in geographic territory.
Responsible for remote office spares inventory management.
Responsible for remote office demo systems to ensure they are operational.
Provide courtesy visits to customers in geographic area.
Provide application knowledge to customers.
EDUCATION and/or EXPERIENCE
Associate's degree and six years related experience and/or training; or equivalent combination of education and experience.
"People are not the best because they work hard, they work hard because they are the best."
- Dale Carnegie